Company Policies

Navigating Your Shipment Safely into Bangladesh

At D24 Logistics, we are committed to fostering a corporate environment built on integrity, responsibility, and ethical practices. In alignment with our dedication to excellence, we have formulated a comprehensive set of policies to guide our operations, ensuring the highest standards of conduct across various facets of our business. These policies serve as a testament to our commitment to transparency, sustainability, and the well-being of our employees, partners, and the communities we serve.

Information Security Management System (ISMS) Policy

Objective:

D24 Logistics recognizes the critical importance of information security in safeguarding our assets, maintaining client trust, and ensuring the integrity of our operations. This Information Security Management System (ISMS) Policy establishes the framework for protecting sensitive information and maintaining the confidentiality, integrity, and availability of data.

Key Principles:

  1. Risk Assessment and Management:

    • Regularly conduct risk assessments to identify potential threats to information security.
    • Implement risk mitigation measures to minimize vulnerabilities.
  2. Data Classification and Handling:

    • Classify information based on sensitivity and establish appropriate handling procedures.
    • Ensure that data is accessed, processed, and transmitted securely.
  3. Access Control:

    • Implement access controls to restrict unauthorized access to sensitive information.
    • Grant access rights based on job responsibilities and the principle of least privilege.
  4. Employee Training and Awareness:

    • Provide ongoing training to employees on information security best practices.
    • Foster a culture of awareness to ensure all staff actively contribute to security efforts.
  5. Incident Response and Reporting:

    • Establish a robust incident response plan to address security breaches promptly.
    • Encourage a culture of reporting security incidents to enable swift resolution.
  6. Physical and Environmental Security:

    • Implement measures to protect physical assets, such as servers and data centers.
    • Ensure environmental controls, such as temperature and humidity, meet security standards.
  7. Information Security Audits and Reviews:

    • Conduct regular audits and reviews of information security controls.
    • Continuously improve the ISMS based on audit findings and industry best practices.
  8. Legal and Regulatory Compliance:

    • Stay informed about relevant laws and regulations related to information security.
    • Ensure compliance with legal requirements and industry standards.
  9. Third-Party Security:

    • Evaluate and monitor the security practices of third-party vendors and partners.
    • Ensure that third parties handling company information adhere to the same security standards.
  10. Continual Improvement:

    • Regularly review and update the ISMS to address evolving security threats.
    • Encourage feedback from employees to identify areas for improvement.

This ISMS Policy applies to all employees, contractors, and stakeholders and will be regularly reviewed and updated to align with the evolving landscape of information security threats and best practices. All individuals associated with D24 Logistics are responsible for upholding the principles outlined in this policy to maintain the highest standards of information security.

Sustainable Sourcing Policy

Objective:

D24 Logistics is committed to promoting environmentally responsible and socially ethical practices throughout our supply chain. This Sustainable Sourcing Policy outlines our commitment to sustainable sourcing, minimizing environmental impact, and supporting ethical business conduct.

Key Principles:

  1. Supplier Selection Criteria:

    • Prioritize suppliers who share our commitment to environmental sustainability, ethical business conduct, and social responsibility.
    • Conduct thorough assessments of potential suppliers, considering their environmental practices, labor conditions, and overall ethical standards.
  2. Supply Chain Transparency and Traceability:

    • Foster transparency in our supply chain by requiring suppliers to disclose information about their sourcing practices.
    • Implement traceability measures to ensure visibility into the origin and production processes of sourced materials.
  3. Fair Labor Practices:

    • Uphold fair labor practices by engaging with suppliers who provide safe working conditions, fair wages, and comply with applicable labor laws.
    • Encourage suppliers to adopt ethical labor standards and engage in social responsibility initiatives.
  4. Minimization of Non-Renewable Resources:

    • Minimize the use of non-renewable resources in our sourcing activities.
    • Explore alternative materials and processes that align with sustainable and renewable sourcing practices.
  5. Continuous Assessment and Improvement:

    • Regularly assess the sustainability practices of our suppliers through audits and evaluations.
    • Collaborate with suppliers to implement continuous improvements in environmental and ethical performance.
  6. Community and Environmental Impact:

    • Consider the impact of sourcing decisions on local communities and the environment.
    • Engage in practices that contribute positively to communities and ecosystems affected by our sourcing activities.
  7. Compliance with Environmental Standards:

    • Ensure that all sourced materials and products comply with relevant environmental standards and regulations.
    • Collaborate with suppliers to adopt eco-friendly practices and certifications.
  8. Communication and Collaboration:

    • Communicate our commitment to sustainable sourcing to employees, suppliers, and stakeholders.
    • Collaborate with suppliers to achieve shared sustainability goals and foster a culture of responsibility throughout the supply chain.

Responsibility: The Sustainable Sourcing Policy is the responsibility of the Procurement and Sustainability Departments, working collaboratively to ensure its effective implementation. Both departments will oversee supplier assessments, audits, and continuous improvement initiatives.

This policy will be reviewed annually, taking into account changes in sustainability standards, regulations, and industry best practices. Updates will be communicated to all relevant stakeholders, promoting a shared commitment to sustainable sourcing throughout D24 Logistics.

Risk Management Policy

Objective:

D24 Logistics is committed to maintaining a robust Risk Management Policy to identify, assess, and mitigate potential risks associated with our operations. This policy is designed to ensure the continuity of business operations, protect our assets, and uphold the trust of our clients and stakeholders.

Key Principles:

  1. Risk Identification:

    • Regularly identify and document potential risks that may impact the achievement of our business objectives.
    • Encourage employees at all levels to report emerging risks promptly.
  2. Risk Assessment:

    • Conduct thorough risk assessments to evaluate the likelihood and potential impact of identified risks.
    • Prioritize risks based on severity and develop mitigation strategies accordingly.
  3. Mitigation Strategies:

    • Develop and implement effective mitigation strategies to reduce the impact and likelihood of identified risks.
    • Establish contingency plans for high-impact risks to ensure swift response and recovery.
  4. Risk Monitoring and Reporting:

    • Implement a continuous monitoring system to track changes in the risk landscape.
    • Establish a clear reporting structure for risk-related incidents, ensuring timely communication at all levels.
  5. Compliance and Legal Considerations:

    • Stay abreast of relevant laws, regulations, and industry standards that may impact the risk landscape.
    • Ensure that risk management practices comply with all legal requirements.
  6. Employee Training and Awareness:

    • Provide ongoing training to employees on risk management principles and practices.
    • Foster a culture of risk awareness, encouraging employees to contribute to the identification and mitigation of risks.
  7. Communication and Transparency:

    • Communicate risk management policies and procedures clearly to all employees.
    • Foster open communication channels for employees to express concerns and report potential risks.
  8. Periodic Review and Adjustment:

    • Conduct regular reviews of the Risk Management Policy to ensure its effectiveness and relevance.
    • Adjust policies and procedures as necessary to adapt to changes in the business environment.

Responsibility: The Risk Management Policy is the responsibility of the entire D24 Logistics team, from executive leadership to front-line employees. Each employee is accountable for identifying, reporting, and contributing to the mitigation of risks within their scope of work.

This policy will be reviewed annually and updated as necessary to address emerging risks and changes in the business landscape, ensuring that D24 Logistics remains resilient and adaptable in the face of potential challenges.

Remuneration Policy

Objective:

D24 Logistics is committed to attracting, retaining, and motivating a high-performing workforce through a fair, competitive, and transparent Remuneration Policy. This policy aims to ensure that our employees are rewarded appropriately for their skills, contributions, and dedication to the success of the organization.

Key Principles:

  1. Market Competitiveness:

    • Conduct regular market surveys to benchmark our remuneration packages against industry standards.
    • Ensure that our compensation structures are competitive to attract and retain top talent.
  2. Performance-Based Compensation:

    • Establish a performance-based compensation system that links rewards to individual and organizational performance.
    • Recognize and reward exceptional contributions through merit-based increases and bonuses.
  3. Equity and Fairness:

    • Promote equity and fairness in remuneration, ensuring that employees in similar roles with similar qualifications and experience receive comparable compensation.
    • Address any disparities promptly and transparently.
  4. Benefits and Perks:

    • Offer a comprehensive benefits package that includes healthcare, retirement plans, and other relevant perks.
    • Regularly review and enhance benefits to align with the evolving needs of our workforce.
  5. Professional Development Opportunities:

    • Provide opportunities for professional development and training as part of the overall remuneration package.
    • Encourage continuous learning and skill enhancement to support career growth.
  6. Transparency and Communication:

    • Communicate clearly and transparently about the components of the remuneration package, including base salary, bonuses, and benefits.
    • Foster open communication channels for employees to seek clarification and provide feedback.
  7. Employee Recognition:

    • Implement recognition programs to acknowledge and celebrate employees' achievements and milestones.
    • Foster a culture that values and appreciates the contributions of every team member.
  8. Regular Review and Adjustment:

    • Conduct periodic reviews of the Remuneration Policy to ensure its alignment with industry trends, legal requirements, and organizational goals.
    • Adjust policies and practices as necessary to retain competitiveness.

Responsibility: The Remuneration Policy is the responsibility of the Human Resources Department, working in collaboration with executive leadership. HR will ensure the fair and consistent application of the policy across all levels of the organization.

This policy will be reviewed annually to ensure its effectiveness and alignment with the organization's strategic objectives. Updates and changes will be communicated to all employees in a transparent and timely manner.

Supplier Code of Conduct

Objective:

D24 Logistics is committed to maintaining a responsible and ethical supply chain. This Supplier Code of Conduct establishes the principles and standards we expect from our suppliers to ensure alignment with our values and commitment to ethical business practices.

Key Principles:

  1. Ethical Business Conduct:

    • Suppliers must conduct their business with the highest standards of integrity, honesty, and fairness.
    • Uphold ethical practices in all interactions with employees, customers, and other stakeholders.
  2. Compliance with Laws and Regulations:

    • Suppliers must comply with all applicable laws and regulations in the regions where they operate.
    • Stay informed about changes in legal requirements and promptly implement necessary adjustments.
  3. Labor Standards:

    • Prohibit the use of forced labor, child labor, or any form of exploitative labor practices.
    • Uphold the rights of workers to freely associate, engage in collective bargaining, and work in safe and healthy conditions.
  4. Non-Discrimination:

    • Suppliers must treat all employees with dignity and respect, without discrimination based on race, color, gender, sexual orientation, religion, disability, or any other protected characteristic.
  5. Environmental Responsibility:

    • Suppliers are expected to minimize their environmental impact by adopting sustainable practices.
    • Comply with environmental laws and regulations and work towards continuous improvement in environmental performance.
  6. Transparency and Reporting:

    • Suppliers must be transparent about their business practices, including ownership, sourcing, and supply chain information.
    • Promptly report any incidents or issues that may impact D24 Logistics' supply chain or reputation.
  7. Quality and Safety:

    • Deliver products and services that meet the agreed-upon quality and safety standards.
    • Implement quality control measures to ensure the consistency and safety of supplied goods and services.
  8. Confidentiality and Data Protection:

    • Suppliers must protect confidential information shared by D24 Logistics and adhere to data protection laws.
    • Safeguard sensitive data and prevent unauthorized access or disclosure.
  9. Social Responsibility:

    • Suppliers are encouraged to engage in social responsibility initiatives that contribute positively to their communities.
    • Support diversity, inclusion, and community well-being.

Enforcement and Consequences: Failure to adhere to this Supplier Code of Conduct may result in corrective actions, including but not limited to warnings, probation, termination of contracts, and legal action if necessary. D24 Logistics reserves the right to assess supplier compliance and take appropriate measures in response to violations.

Responsibility: The Supplier Code of Conduct is the responsibility of the Procurement and Sustainability Departments, working collaboratively to ensure its effective implementation and continuous monitoring.

This code will be communicated to all existing and potential suppliers, and periodic reviews will be conducted to assess compliance and make necessary updates in line with evolving ethical and business standards.

Human Rights Policy

Objective:

D24 Logistics is committed to upholding and promoting human rights within its operations and throughout its supply chain. This Human Rights Policy outlines our dedication to respecting and protecting the fundamental rights of all individuals involved in our business activities.

Key Principles:

  1. Non-Discrimination:

    • D24 Logistics prohibits discrimination on the basis of race, color, gender, sexual orientation, religion, disability, or any other characteristic protected by applicable laws.
    • Ensure equal opportunities and fair treatment for all employees, contractors, and stakeholders.
  2. Labor Standards:

    • Uphold and enforce labor standards that align with international norms and conventions.
    • Prohibit forced labor, child labor, and any form of exploitative labor practices within our operations and supply chain.
  3. Freedom of Association:

    • Respect and uphold the right of employees to freely associate and engage in collective bargaining.
    • Refrain from any form of interference with the lawful activities of employees and their chosen representatives.
  4. Safe and Healthy Working Conditions:

    • Provide a safe and healthy working environment for all employees.
    • Regularly assess and address workplace hazards, promoting occupational health and safety practices.
  5. Fair Compensation:

    • Ensure that compensation and benefits offered to employees meet or exceed legal requirements and industry standards.
    • Strive for fair and competitive remuneration that reflects the skills and contributions of employees.
  6. Supply Chain Due Diligence:

    • Conduct due diligence to identify and address human rights risks within our supply chain.
    • Collaborate with suppliers to promote human rights standards and address any identified issues.
  7. Human Trafficking and Modern Slavery:

    • Prohibit any form of human trafficking, modern slavery, or forced labor within our operations and supply chain.
    • Collaborate with suppliers to implement measures to prevent and address such practices.
  8. Training and Awareness:

    • Provide training to employees, suppliers, and stakeholders on human rights principles and practices.
    • Foster a culture of awareness and responsibility regarding human rights throughout the organization.
  9. Reporting Mechanism:

    • Establish a confidential reporting mechanism for employees and stakeholders to report any violations or concerns related to human rights.
    • Ensure protection against retaliation for individuals reporting in good faith.

Responsibility: The Human Rights Policy is the responsibility of the Human Resources and Sustainability Departments, working in collaboration with executive leadership. These departments will oversee the implementation, monitoring, and continuous improvement of human rights practices.

This policy will be reviewed annually to ensure its effectiveness, relevance, and alignment with evolving human rights standards. Updates will be communicated to all employees and stakeholders, fostering a commitment to human rights throughout D24 Logistics.

Whistleblower Policy

Objective:

D24 Logistics is committed to maintaining a culture of transparency, integrity, and accountability. The Whistleblower Policy is designed to provide a mechanism for employees and stakeholders to report any concerns related to unethical behavior, illegal activities, or violations of company policies, without fear of retaliation.

Key Principles:

  1. Confidential Reporting Channel:

    • Establish a confidential and secure reporting mechanism to protect the identity of whistleblowers.
    • Provide multiple channels, including an anonymous hotline and online reporting platform.
  2. Protection Against Retaliation:

    • Clearly communicate that D24 Logistics prohibits retaliation against individuals who report concerns in good faith.
    • Implement measures to safeguard whistleblowers from adverse consequences.
  3. Timely and Impartial Investigation:

    • Designate a designated authority or committee responsible for promptly investigating reported concerns.
    • Ensure impartiality and fairness throughout the investigation process.
  4. Non-Retaliation Assurance:

    • Emphasize that individuals who report concerns will not face any adverse consequences or discrimination as a result of their reporting.
    • Encourage a culture that values and protects those who come forward with information.
  5. Anonymous Reporting:

    • Allow whistleblowers to report concerns anonymously, providing an additional layer of protection.
    • Establish protocols for managing anonymous reports while ensuring a thorough investigation.
  6. Communication and Awareness:

    • Disseminate information about the Whistleblower Policy to all employees and stakeholders.
    • Conduct periodic training to ensure awareness of the policy and reporting procedures.
  7. Confidentiality of Investigations:

    • Safeguard the confidentiality of investigations to the extent permitted by law.
    • Limit disclosure of information to individuals involved in the investigation.
  8. No Prejudice for Good-Faith Reporting:

    • Reinforce that employees reporting concerns in good faith will not face prejudice or adverse actions.
    • Encourage a corporate culture that values ethical behavior and reporting.
  9. Record Keeping:

    • Maintain accurate and confidential records of all whistleblower reports and investigations.
    • Periodically review and analyze reported concerns to identify patterns or systemic issues.

Responsibility: The Whistleblower Policy is the responsibility of all employees, management, and stakeholders. All individuals associated with D24 Logistics are expected to uphold the principles of this policy and contribute to the promotion of a transparent and ethical organizational culture.

This policy will be periodically reviewed to ensure its effectiveness and alignment with legal requirements, and updates will be communicated to all relevant parties.

Policy on Preservation & Archival Documents

Objective:

D24 Logistics recognizes the critical importance of preserving and archiving documents for legal compliance, historical reference, and organizational knowledge. This Policy on Preservation & Archival Documents outlines guidelines and procedures for the secure and organized preservation of documents throughout their lifecycle.

Key Principles:

  1. Document Identification and Categorization:

    • Establish a system for identifying and categorizing documents based on their importance, relevance, and legal requirements.
    • Clearly define categories such as legal, financial, operational, and historical documents.
  2. Secure Storage and Access Controls:

    • Implement secure storage facilities equipped with access controls to safeguard sensitive and confidential documents.
    • Restrict access to archival documents to authorized personnel only, ensuring data security.
  3. Document Retention Schedules:

    • Develop and maintain document retention schedules outlining the specific duration for which each category of document should be preserved.
    • Regularly review and update retention schedules to align with legal requirements and organizational needs.
  4. Environmental Controls:

    • Ensure that storage environments maintain optimal conditions to prevent deterioration, such as temperature, humidity, and protection from pests.
    • Periodically assess and update environmental controls to meet preservation standards.
  5. Quality Control and Compliance:

    • Establish procedures for regular quality checks to ensure the integrity and legibility of archived documents.
    • Adhere to legal and regulatory compliance standards, keeping abreast of changes that may impact document preservation.
  6. Efficient Retrieval and Access:

    • Implement an organized archival system that facilitates efficient retrieval of documents when needed.
    • Develop access protocols to ensure authorized personnel can retrieve documents promptly.
  7. Periodic Review and Disposal:

    • Conduct periodic reviews of archived documents to identify records that have met their retention period.
    • Implement secure and environmentally responsible disposal methods for documents that are no longer required.
  8. Training and Awareness:

    • Provide training to employees involved in document preservation on best practices, compliance requirements, and the importance of proper archival procedures.
    • Foster awareness across the organization about the significance of document preservation.

Responsibility: The responsibility for implementing and maintaining this Policy on Preservation & Archival Documents lies with the Records Management Department. Designated personnel within this department will oversee adherence to the policy, coordinate document preservation efforts, and ensure compliance with legal and organizational requirements.

This policy will be periodically reviewed and updated to reflect changes in regulations, technology, and organizational nee

Corporate Social Responsibility (CSR) Policy

Objective:

D24 Logistics is committed to conducting business in a socially responsible and sustainable manner. Our Corporate Social Responsibility (CSR) Policy reflects our dedication to making positive contributions to the communities we operate in, minimizing environmental impact, and fostering ethical business practices.

Key Principles:

  1. Community Engagement:

    • Actively engage with local communities to understand their needs and contribute to their social and economic development.
    • Support initiatives that enhance education, healthcare, and overall community well-being.
  2. Environmental Sustainability:

    • Minimize the environmental impact of our operations by adopting sustainable practices and technologies.
    • Strive to reduce carbon emissions, energy consumption, and waste generation.
  3. Ethical Business Conduct:

    • Uphold the highest standards of ethical business practices, promoting transparency, integrity, and fairness.
    • Ensure compliance with all applicable laws and regulations, both locally and globally.
  4. Employee Well-being:

    • Prioritize the health, safety, and well-being of our employees.
    • Provide a supportive work environment that encourages diversity, inclusion, and professional development.
  5. Supply Chain Responsibility:

    • Collaborate with suppliers who share our commitment to ethical and sustainable business practices.
    • Regularly assess and address the social and environmental impact of our supply chain.
  6. Philanthropy and Social Initiatives:

    • Allocate resources for philanthropic activities that align with our CSR goals.
    • Encourage employees to participate in social initiatives and volunteer programs.
  7. Transparency and Reporting:

    • Communicate transparently about our CSR initiatives, goals, and outcomes.
    • Publish regular CSR reports detailing our social and environmental performance.
  8. Continuous Improvement:

    • Continuously assess and enhance our CSR initiatives to address emerging social and environmental challenges.
    • Encourage feedback from employees, stakeholders, and communities to improve our CSR efforts.

Responsibility: The CSR Policy is the responsibility of the entire D24 Logistics team, from executive leadership to every employee. Each individual is expected to contribute to the fulfillment of CSR objectives and actively participate in initiatives that align with our CSR principles.

This policy will be reviewed annually to ensure its effectiveness, relevance, and alignment with global best practices in corporate social responsibility. Updates will be communicated to all stakeholders, fostering a culture of social responsibility and sustainable business practices within D24 Logistics.